FAQ

One flosc – one customer. 

Flosc is the new type of e-scooter ownership. We give every customer flexible and unlimited access to mobility. Without risk and long-term commitment.

Your Flosc Subscription.

Your Flosc Subscription.
  1. Reserve the Flosc Scooter here.
  2. We will confirm your reservation.
  3. Once your Flosc Scooter is available, we will mail it to your desired location.
  4. Download the Flosc App and start driving

All-inclusive.

Flosc scooters are registered, insured (compulsory third party liability insurance and comprehensive third party insurance) and include free kilometres.

Your term of use.

Your minimum term of use is three months. In addition, you can flexibly pause your subscription monthly.

Your monthly subscription fee.

Your monthly package price for your Flosc Scooter is 19,90€ (incl. VAT).

Your payment methods.

You can pay your monthly package price by credit card or direct debit.

Your free mileage.

Your subscription includes 50 free kilometers per month. Each additional kilometre will be charged with 0,40€.

Your Flosc Scooter.

How to ride.

Watch out for traffic and observe local traffic regulations. Please keep both feet on the running board for a safe ride.
With one foot on the running board and with the other you push off the ground (2-3 times). After rolling, place both feet on the footrest and press the accelerator lever on the right side of the handlebar. This will start the electric motor. By pressing the right lever you can control the speed.

How to brake.

To slow down your scooter, you can either use the button on the left side of the handlebar or by pressing the mudguard on the back of the scooter with your foot.

Your profile.

In your Flosc App you can monitor your mileage, your battery status and the condition of your vehicle at any time. You have full control over your usage.

Your Flosc Service.

Availability.

You can reach us from Monday to Friday from 9 a.m. to 6 p.m. by phone or e-mail. Also use our chat for a quick question.

Damage report.

If you have damage with your Flosc Scooter use your Flosc App to report it to us. Just upload a description and pictures, our Flosc Service will get back to you as soon as possible.
If you have an accident with your Flosc Scooter involving third parties, call the police immediately. Afterwards you can report the accident via the app and a Flosc Service employee will contact you immediately.

The Flosc User.

Age.

In Germany, driving an electric scooter is permitted from the age of 14. In Austria, driving an E-scooter is permitted from the age of 12.

Additional driver.

Every authorised driver must meet the minimum age accordingly. If this is fulfilled, your friends can also convince themselves of your Flosc Scooter.

Your helmet.

For your own safety, we recommend that you always wear a helmet when riding your Flosc scooter. Depending on local traffic laws, helmets may be mandatory.

Your delivery.

Delivery.

Flosc delivers your scooter free of charge to your desired location.

Takeback.

Flosc bears the costs for the return shipment of your Flosc Scooter. Please stow the original packaging in a safe place – you will need it for the return shipment.

Duration of delivery.

After your binding reservation confirmation the delivery of your Flosc Scooter will take about 2-5 working days.

Press, Career and Cooperation.

Career.

You can find our current vacancies under the following link.

Press.

For press inquiries please contact press@flosc.co.

Cooperations.

For inquiries about cooperations or partnerships please contact info@flosc.co.

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